IBM System x3250 Problem Determination And Service Guide

Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Guidelines for trained service technicians . . . . . . . . . . . . . . . viii
Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii
Guidelines for servicing electrical equipment . . . . . . . . . . . . . viii
Safety statements . . . . . . . . . . . . . . . . . . . . . . . .x
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this document . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Server controls, LEDs, and connectors . . . . . . . . . . . . . . . .4
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .5
Internal LEDs, connectors, and jumpers . . . . . . . . . . . . . . . .5
System-board internal connectors . . . . . . . . . . . . . . . . .6
System-board switches and jumpers . . . . . . . . . . . . . . . .7
System-board external connectors . . . . . . . . . . . . . . . . .8
System-board LEDs . . . . . . . . . . . . . . . . . . . . . .9
System-board optional device connectors . . . . . . . . . . . . . .10
Chapter 2. Diagnostics . . . . . . . . . . . . . . . . . . . . .11
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . .11
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
POST beep codes . . . . . . . . . . . . . . . . . . . . . . .11
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .14
POST error codes . . . . . . . . . . . . . . . . . . . . . . .15
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .22
About the checkout procedure . . . . . . . . . . . . . . . . . .22
Performing the checkout procedure . . . . . . . . . . . . . . . .23
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .24
CD or DVD drive problems . . . . . . . . . . . . . . . . . . .24
General problems . . . . . . . . . . . . . . . . . . . . . . .25
Hard disk drive problems . . . . . . . . . . . . . . . . . . . .25
Intermittent problems . . . . . . . . . . . . . . . . . . . . . .26
Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .26
Memory problems . . . . . . . . . . . . . . . . . . . . . . .27
Microprocessor problems . . . . . . . . . . . . . . . . . . . .28
Monitor problems . . . . . . . . . . . . . . . . . . . . . . .28
Optional-device problems . . . . . . . . . . . . . . . . . . . .31
Power problems . . . . . . . . . . . . . . . . . . . . . . .32
Serial port problems . . . . . . . . . . . . . . . . . . . . . .33
ServerGuide problems . . . . . . . . . . . . . . . . . . . . .33
Software problems . . . . . . . . . . . . . . . . . . . . . .34
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .35
Video problems . . . . . . . . . . . . . . . . . . . . . . . .35
System-board LEDs . . . . . . . . . . . . . . . . . . . . . . .35
Diagnostic programs, messages, and error codes . . . . . . . . . . . .37
Running the diagnostic programs . . . . . . . . . . . . . . . . .37
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .38
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .38
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . .39
Recovering from BIOS update failure . . . . . . . . . . . . . . . . .46
System-event/error log messages . . . . . . . . . . . . . . . . . .47
© Copyright IBM Corp. 2006 iii

IBM System x3250 Specifications

General

Processor Sockets	1
Memory Slots	4
Processor	Intel Core 2 Duo
Storage	SATA
Maximum Internal Storage	Up to 4TB
Hard Drive Interface	SATA
RAID Support	RAID 0, 1
Network	Gigabit Ethernet
Operating System Support	Windows Server, Linux