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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components

are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The ServerGuide program will

not start the operating-system

CD.

Make sure that the operating-system CD is supported by the ServerGuide program.

See the ServerGuide Setup and Installation CD label for a list of supported

operating-system versions.

The operating system cannot be

installed; the optional device is

not available.

Make sure that the server supports the operating system. If it does, no logical drive

is defined (RAID servers). Run the ServerGuide program and make sure that setup

is complete.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components

are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

You suspect a software

problem.

1. To determine whether the problem is caused by the software, make sure that:

v The server has the minimum memory that is needed to use the software. For

memory requirements, see the information that comes with the software. If

you have just installed an adapter or memory, the server might have a

memory-address conflict.

v The software is designed to operate on the server.

v Other software works on the server.

v The software works on another server.

If you received any error messages when using the software, see the

information that comes with the software for a description of the messages and

IBM System x3250 Problem Determination And Service Guide

Other manuals for IBM System x3250