Problem Solution
The magazine can be partially removed from
the library
The magazine seems stuck on something
inside the library
1. Verify that you requested the library to unlock the entire magazine, not just the I/O station (if enabled) then retry
the operation.
2. Carefully pull the magazine out of the library. Stop if you feel any resistance (as if something is blocking the
magazine inside the library).
3. If the magazine still cannot be removed from the library, see Contacting IBM technical support.
Reseating cables 1. Locate the following cables on the rear panel of the library.
a. SAS attachment for the drive
b. Ethernet cable for connection to a network
c. Power supply cable
2. Check and reseat, if necessary, all of the cables that are connected to your library.
3. Ensure that the connector pins are not damaged.
The Library firmware does not complete the
boot-up process and appears hung
Failure of the login screen to display on the Operator Panel in 15 minutes indicates that the boot-up process is not
completing.
1. Power OFF the library and wait at least 1 minute before the library is powered ON to recover from the problem.
2. If a library firmware update was completed, try repeating the update procedure.
The library time is not being updated by the
NTP server
Using the Web User Interface.
1. Disable NTP.
2. Set the time manually.
3. Enable NTP.
Table 3. Tape drive problems
Problem Solution
Tape drive error
reported
1. Refer to the drive reported errors. See Drive error codes.
2. Check drive status by viewing the Front panel Indicators, using IBM Tape Diagnostic tool (ITDT), or other connections (for example: if drive is
installed in library). If the drive is in the middle of performing an operation, wait until the drive is “idle” before attempting any other steps
3. Check that the drive firmware is at the most recent level. See Updating library and drive firmware.
4. Reset drive.
5. Run Drive test. See Running drive diagnostic test.
6. Utilize ITDT to that the host application interface can detect the drive and the library, see IBM Tape Diagnostic tool (ITDT).
7. If the host tool, ITDT, cannot detect the drive or library, look for problems with the host interface cabling, the HBA, the device driver, or the
backup application software.
Table 4. Cartridge problems
Problem Solution
Cartridge failing to load
and unload properly
Note:
The tape drive must rewind the tape before it is ejected. The amount of time for this procedure can vary, depending on how the tape was
used. See Supported tape drives.
The tape drive performs media optimization on the first load of a cartridge. The amount of time for this procedure can vary. See
Supported tape drives.
Follow these instructions for removing cartridge from the tape drive:
1. Stop all host activity.
2. Check drive status by using any of the following methods:
ITDT-SE
If the drive is installed in a library, check for any indicator that the library reports.
3. If the drive is in the middle of performing an operation, wait until the drive is idle before attempting any further steps.
4. Attempt to unload the cartridge.
5. Power off the drive.
6. Disconnect the host cable from the drive.
7. Power on the drive, and wait until the tape drive is idle or ready.
8. Attempt to unload the cartridge.
Follow these steps to inspect a cartridge for damage:
1. Check that the leader pin is attached and properly seated by opening the cartridge door and observing the pin's placement. See
Repositioning a leader pin.
2. Inspect the cartridge case, the cartridge door, and the write-protect switch for damage.
3. Inspect the rear of the cartridge (the part that you load first into the tape load compartment) and ensure that there are no gaps in the
seam of the cartridge case. See 1 in Perform a thorough inspection and 4 in Repositioning a leader pin.If there are gaps, the leader pin
might be dislodged. Go to Repositioning or reattaching a leader pin.
4. Try loading or unloading another tape cartridge.
If it fails, contact your service representative for more problem determination.
If it is successful, discard the cartridge that originally failed.
Notes:
If a damaged or mishandled cartridge is the problem, see Cartridge care and handling for instructions about handling the media. It is
possible that your other cartridges might also be damaged.
If your cartridge does not eject properly, contact your service representative.IBM service personnel must go to Information for trained
IBM service personnel.
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