v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1600 BMC failed BIST.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reflash or update firmware for the BMC.
3. (Trained service technician only) Replace the
system board.
1601 BMC is not functioning.
1. Reflash or update firmware for the BMC.
2. (Trained service technician only) Replace the
system board.
1602 Remote Supervisory Adapter II SlimLine
communication error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reflash or update firmware for the Remote
Supervisory Adapter II SlimLine.
3. (Trained service technician only) Replace the
system board.
1603 Remote Supervisory Adapter II SlimLine
firmware needs to be updated.
Reflash or update firmware for the Remote
Supervisory Adapter II SlimLine.
1762 Hard drive configuration error.
1. Run the hard disk drive diagnostics tests on drive
x.
2. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or backplate
cables
3. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive
b. Hard disk drive backplate
c. (Trained service technician only) System
board
114 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide
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