Issues and Solutions
0120-07390-0101 87
Message
Possible Causes and Solutions
FUNCTION NOT
AVAILABLE
This message is displayed when the option you selected is not supported by
your current configuration. Some of the possible reasons are:
• If the terminal is not initialized with the host certain options are not
available. Perform an initialization. See Terminal Initialization (page 23);
• If the terminal is in training mode and you attempt to perform a function not
allowed in training;
• If the printer is not configured and you attempt to select an option requiring
printing. See Printer and Receipt Configuration (page 28).
INACTIVE GSM
This message is displayed if the terminal encountered a problem in the GSM
module. Call the Help Desk if the message persists (see page 9).
INVALID CARD
The card number is invalid. Some possible reasons are:
• You swiped a debit card during a transaction that accepts only credit;
• You entered a debit card number manually;
• You made a mistake while typing in a credit card number. Try re-typing it;
• The credit card – even though being a valid credit card – is not accepted by
your business.
INVALID DATE
You typed in an invalid date. Valid dates follow these rules:
• The date is in the format “YYYYMMDD”;
• The year in the format “19XX” or “20XX”;
• The month is from “01” to “12”;
• The day is a valid day.
Note that the terminal date and time are re-synchronized with the host clock
every time a transaction is performed.
INVALID EXPIRY
DATE
You typed in an invalid expiration date. The month (first 2 digits) must be from
“01” to “12”.
INVALID TIME
You typed in an invalid time. Valid times follow these rules:
• The time is in the format “HHMM”;
• The hour is from “00” to “23” (that is, a 24-hour clock format);
• The minute is from “00” to “59”.
Note that the terminal date and time are re-synchronized with the host clock
every time a transaction is performed.
LESS THAN
MINIMUM AMOUNT
This message is displayed when the ‘maximum amount to surcharge’ value is
less than the ‘minimum amount to surcharge’ value.
LOCKED
CALL HELP DESK
The terminal automatically locked itself because the wrong password was
entered too many times. To unlock it, you need to call the help desk (see page
9).
LOCKED
ENTER MANAGER
PASSWORD
The terminal is locked and the password must be entered to unlock it. See
Unlock Terminal (page 26).
MAXIMUM AMOUNT
EXCEEDED
The total transaction amount (that is, tip, cashback and surcharge included
where applicable) exceeds the transaction limit or the limit of the transaction
amount prompt. If needed, call the help desk (see page 9) to find out about
the transaction limits applying to your case.
NO RESPONSE
FROM HOST
The host response is not received in the specified time length. Retry the
transaction or function 2 or 3 times. Call the Help Desk if needed (see page 9).
NO TOTALS
FOUND
You typed in a batch number that does not match any of those stored in the
terminal memory.
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