Ingenico I7910 - Page 85

I7910 Payment – User Manual
88 0120-07390-0101
Message
Possible Causes and Solutions
NO TRANSACTION
FOUND
This message is displayed:
• When the terminal searches the transaction memory storage but there are
no transactions matching the search criterion selected;
• When the terminal searches the pre-authorization memory storage during a
pre-authorization completion but there are no pre-authorizations matching
the original pre-authorization number entered;
• When the terminal searches the pre-authorization memory storage during a
consecutive pre-authorization but there are no pre-authorizations matching
the original pre-authorization number entered.
NOTHING TO CLOSE
You performed a batch close but the batch is empty. There are no transactions
to close.
NOTHING TO PRINT
You performed a reprint but there is no receipt or report to be reprinted. See
page 84 for additional details.
PIN TOO SHORT
REENTER
During a debit transaction, the customer entered a PIN that is less than four
digits long. The PIN must have from four to 12 digits.
PRE-AUTH
MEMORY FULL
This is a warning message indicating the storage area for pre-authorizations is
full. It does not prevent you from performing a pre-authorization. Performing a
pre-authorization completion would release some memory space. See page 24
for an explanation on the memory storage.
SELECTION NOT
VALID
Your configuration is debit only but you tried to select pre-authorization (a
credit-only transaction) as the default transaction. For debit-only configurations,
only sale can be default.
TAKE IMPRINT
OF CREDIT CARD
The card number was typed in and an imprint of the embossed card number is
needed, together with the customer’s signature on the receipt.
TERMINAL
INITIALIZATION
REQUIRED
The terminal must be initialized with the host to receive new parameters:
• If your terminal is new, you must perform the steps to configure a new
terminal. See Set-up Steps(page 10);
• If you already performed the terminal configuration, see Terminal
Initialization (page 23).
WRONG PASSWORD
PLEASE RE-ENTER
The wrong password was entered. Carefully re-type the password. See also
the message
LOCKED, CALL HELP DESK.
ZERO AMOUNT
NOT ALLOWED
This message is displayed if the entered debit sale amount is zero and the clerk
attempts to enter a zero cashback amount.