Ingenico iCT250 Merchant Guide

TD iCT250 Merchant Guide
Responsibilities
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Callforauthorization
Sometimes,duetoacommunicationorsecurityissue,atransactioncannotorshouldnotbecompleted.Thistransaction
mayrequirethatyoucallforauthorizationtoensurethatthecardisingoodstandingandthatthetransactioncanbe
completed.Seethelistofmessagesandeventsbelowthatwillcauseyoutocallforauthorization.
Whenever Action
…theCALLFORAUTH
messageisseen.
(Nocommerrorseen)
1. Don’tattemptthetransactionagain.
2. Callforavoiceauthorizationimmediately.
…theCALLFORAUTH
messageisseen.
(Commerrorseen)
1. Tryagainthetransactionagain.
OR
2. PresstheOKorCancelkeyandcallforavoiceauthorization.
…thecardnumberonthe
screendoesnotmatchthe
numberembossedonthe
card.
1. PresstheCancelkeyandcallforavoiceauthorizationimmediately.
2. RequestaCODE 10authorization.Inthissituation,youmaybedealingwitha
fraudulentcardandCODE 10willalertthefinancialinstitutiontothis
possibility.
…thecardholdersignature
onthereceiptdoesnot
matchthesignatureonthe
reverseofthecard.
1. Callforavoiceauthorization.
2. RequestaCODE 10authorization.Thefinancialinstitutionwillbeableto
advisewhetherornotthecorrectindividualisusingthecard.Theywillalso
tellyouhowtoproceed.
…youhaveanydoubts
aboutthevalidityofacard
oratransaction.
1. Callforavoiceauthorization.
2. RequestaCODE 10 authorization.Thefinancialinstitutionwillbeableto
advisewhetherornotthecorrectindividualisusingthecard.Theywillalso
tellyouhowtoproceed.
Imprinters
Whenever Action
…you’reunabletousethe
cardschiporswipethecard
throughtheterminaldueto
aproblemwiththecard’s
magstripeoraproblem
withtheterminalsreader.
1. Keyinthetransactionmanually.
2. Takeanimprinteddraftaspertheinstructionsontheterminal.
3. Indicatethetransactiondetailsintheimprintedcopyandstapletheprinter
receipttothesignedcopy.
…yourprinterisnot
working.
1. Takeanimprinteddraftaspertheinstructionsontheterminal.
2. Indicatethetransactiondetailsontheimprintedcopy.
…thesystemisdown,the
terminaldoesnotaskforan
authorizationnumberand
youreceiveatelephone
authorization.
1. Takeanimprinteddraft.
2. Notealltransactiondetailsonthedraft.
3. Callforauthorization.
4. Whenthesystembecomesavailable,enterallmanuallyimprintedtransaction
bygoingto:MainMenuForcePost,thenstapleallprintedtransactionsto
theimprintedsalesdraft(s).

Ingenico iCT250 Specifications

General

Memory	16 MB RAM, 128 MB Flash
Card Readers	Magnetic stripe, Smart card, Contactless
Operating System	Telium 2
Connectivity	Ethernet
Security	PCI PTS 3.x certified
Printer	Integrated thermal printer
Supported Cards	Visa, Mastercard, American Express, Discover
Display	128x64 pixel LCD, Backlit
Power Supply	External power adapter