Terminal User Guide
Page 39
iWL250 User Guide
Copyright© 2019 Ingenico
Hotel Mode
When a large value transaction is expected (typically in Hotel or Rental
environments), a Pre-Authorisation can be made for the expected value, to check
the customer’s card is valid and the customer has enough credit available for the
transaction.
If the expected value increases, then further Pre-Authorisations can be made. The
final amount is fully authorised and captured by using the Completion function.
To perform a Hotel Mode transaction press the menu key three times, then choose
HOTEL
Choose the required transaction type.
Then follow prompts on the screen.
A Pre-Authorisation (PREAUTH) transaction proceeds as for a Sale transaction. If
the customer’s card number is keyed in, then you will be asked to confirm if the
customer is present. These transactions do not include gratuities.
The transaction details are not captured by the acquirer, so the customer’s bank
account IS NOT debited, although the available credit on the customer’s bank
account will be reduced by the amount authorised.
Authorisation codes typically expire after 7 days (or 3-4 days for
Maestro cards). If the transaction is not submitted within that time
the customer’s available balance will be restored by the
authorised amount.
A Completion (COMPLTE) transaction requires the most recent authorisation code
and the total amount of all pre-auths, in addition to the final amount to be debited
from the customer’s card. This transaction will require a signature check and the
acquirer will capture the transaction details, so the customer’s bank account is
debited.
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