Terminal User Guide
Page 88
iWL250 User Guide
Copyright© 2019 Ingenico
Diagnostic Codes
You may see diagnostic (DIAG) codes at the bottom of transaction receipts and
reports. Some indicate an error while others offer information. More than one
diagnostic code may be printed. For example DIAG 828282 would indicate three
communication failure attempts during a transaction.
10 or
17
GPRS or IP connection error.
Retry transaction. If the problem persists check the mobile network
(mobile terminals) or LAN (Bluetooth terminals), and contact the
terminal Helpdesk quoting the diagnostic code.
15
Unexpected response after dialling.
Check the telephone line; if a prefix is required to obtain an outside
line refer to the section entitled “Supervisor functions” to programme
this into the terminal. If the problem persists contact the terminal
Helpdesk quoting the diagnostic code.
22
No dial tone.
Check the telephone line and retry the transaction. If the problem
persists contact the terminal Helpdesk quoting the diagnostic code.
31
Line busy.
Check the telephone line is not in use and retry the transaction. If the
problem persists contact the terminal Helpdesk quoting the diagnostic
code.
41 or
44
Call connected but received an End of Transmission response.
The acquirer maybe busy or there was a communication error. Retry
transaction. If the problem persists contact the terminal Helpdesk
quoting the diagnostic code.
49
Invalid message contents.
The selected transaction type (e.g. Cashback) may not be active on
your merchant account; you should contact your acquirer. If the
problem persists contact the terminal Helpdesk quoting the diagnostic
code.
52
Offline or Forced Transaction.
This is not an error and is for information only.
53
Offline store is full.
You should attempt an online transaction. If the problem persists
check the mobile network (mobile terminals), telephone line or LAN
(Bluetooth terminals), and contact the terminal Helpdesk quoting the
full diagnostic code.
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