Terminal User Guide Troubleshooting
89
Q I am unable to take contactless transactions, am I doing something
incorrectly?
The contactless option will only become active when the transaction
amount is under the contactless limit (e.g. £30.00).
Not all cards are enabled for contactless transactions, please
ensure that the card presented to terminal is a contactless card, the
customer should contact their card issuer if they are unsure.
Ensure that the contactless card is presented to the contactless
card read zone until prompted to remove the card. You can check
the card read by observing the lighting of the contactless status
lights - the card is read when the confirmation tone is heard and all
four lights are lit steadily.
Screen Messages
During normal operation you may come across a number of screen
messages. Some indicate an error, whereas others offer information.
Below is a list of some of the messages that you may see on your
terminal.
The security password is mismatched between
the terminal and the acquirer, please contact the
terminal Helpdesk.
The transaction has been referred, call the
authorisation centre on the number provided on
the screen or printed on the receipt.
The terminal is displaying confirmation that you
have cancelled the transaction.
The card, card issuer or acquirer has declined to
authorise the transaction, you should ask for
another means of payment.
The inserted card could not be read, check
orientation of the card and try again.
The swiped card could not be read, check
orientation of the card and try again.
The card presented is not configured for the
selected transaction type, you should ask for
another means of payment.
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