Terminal User Guide Troubleshooting
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Supervisor Sub-Menus
There are three Supervisor sub-menus. They are the Password menu,
the Config menu and the Shortcut menu. They allow access to extended
options within the Supervisor menus.
To access the Password menu press the menu key twice, then choose
SUPERVISOR by pressing the F3 key. You will be asked to type your
current supervisor password, and confirm this by pressing the enter key,
and choose PASSWORD by pressing the F2 key.
MENU, MENU, F3, [password], ENTER, F2
Below is a summary of the functions within the Password menu and
how to access them, and what they do.
Some Supervisor functions MUST only be used when instructed
to do so by the terminal Helpdesk.
Deletes all datasets for one or all acquirers from the
terminals memory. Do not use this feature unless
instructed to do so by the terminal Helpdesk.
Allows the Message Authentication Code (MAC)
key to be reset to the initial value for one or all
acquirers. Do not use this feature unless instructed
to do so by the terminal Helpdesk.
Allows the secure password used for
communications to the TMS to be reset to the initial
value. Do not use this feature unless instructed to
do so by the terminal Helpdesk.
Allows the Supervisor password (and/or Refund
password) to be changed. The new password must
be used for all future password requests.
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