Ingenico iWL200 Series - Menu Structure

Terminal User Guide Troubleshooting
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the mobile network, for Bluetooth terminals you
should check the telephone line or LAN;
contacting the terminal Helpdesk if the problem
persists.
MEMORY xx% FULL
DO Z BALANCE
The terminal’s memory is becoming full and needs
to be cleared. Do a Z Balance to clear the
transaction log. Warning will only show when 90%
full or more. You should perform the Z Balance at
the end of every trading day. If the problem
persists after a successful Z Balance, please
contact the terminal Helpdesk.
Below is a list of the messages that you may see on the display of your
terminal that specifically relate to contactless transactions.
APPROVED
The contactless transaction has been approved.
UNSUPPORTED CARD
The contactless card type is not enabled by the
acquirer.
NOT AUTHORISED
The card, card issuer or acquirer has declined to
authorise the transaction, you should ask for
another means of payment.
TRY AGAIN
The card was removed too soon and the card
read has failed. The cardholder should re-present
the card. They should not remove the card until
prompted to do so.
PLEASE PRESENT
ONLY ONE CARD
The card was presented with another contactless
card and the card read has failed. The cardholder
should re-present the card ensuring that it is the
only card presented.
INSERT OR SWIPE
CARD
The card requires a further security check. The
transaction must be completed with cardholder
verification (PIN entry or Signature as
appropriate).
LOADING TPASS
PARAMETERS…
The integrated contactless reader is being
updated. This message is displayed during start
up, and after your terminal has performed a
maintenance call. Please wait a few seconds for
the idle screen to be displayed before starting a
transaction.