Intermec SG20T User Manual

Chapter 5 — Troubleshooting and Maintaining the SG20T
34 SG20T Tethered Scanner User’s Guide
Troubleshooting the SG20T
If you have problems using the SG20T, use this chapter to find a
possible solution.
Calling Product Support
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to www.intermec.com > About Us >
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
• SG20T firmware version
• SG20T decode version
There are two methods to get the firmware and decode version:
• by opening a data collection application and reading the Get
firmware version and Get decode version bar codes -
recommended when using a USB Keyboard HID or keyboard
wedge interface, or
• by opening EasySet and retrieving the scanner current
configuration - recommended when using an RS-232 or USB
Virtual Com interface (but also possible with a USB Keyboard HID
interface).
To get the firmware version and decode version by reading bar codes
1 Run an application that can accept bar code information from the
SG20T (for example, Microsoft® Notepad).
2 Scan one of these bar codes:
Get firmware version

Intermec SG20T Specifications

General

Type	Handheld bar code reader
Sensor type	-
Scanner type	1D
Optical sensor resolution	- pixels
Linear (1D) barcodes supported	Codabar, Code 11, Code 128, Code 39, Code 93, GS1-128 (UCC/EAN-128), Plessey, Telepen, U.P.C.
2D (matrix & stacked) barcodes supported	Not supported
Standard interfaces	USB
Connectivity technology	Wired
Product color	Gray
Built-in display	No
International Protection (IP) code	IP30
Input voltage	5 V
Power consumption	120 mA
Power source type	DC
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 50 °C
Operating relative humidity (H-H)	5 - 95 %

Weight and Dimensions

Depth	200 mm
Width	61 mm
Height	65 mm
Weight	125 g