iPECS iPECS-LIK - Automatic Call Distribution (ACD)

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
ix
5.25 STATION RELOCATION ....................................................... 351
5.26 STATION USER PROGRAMMING & CODES ...................... 352
5.27 TWO-WAY RECORD ............................................................. 358
5.28 VOICE OVER.......................................................................... 360
5.29 SERIAL DSS .......................................................................... 362
6. ATTENDANTS ..................................................................... 364
6.1 ACTIVE CPU (MFIM) DISPLAY ............................................... 364
6.2 ALTERNATE ATTENDANT ..................................................... 365
6.3 ATTENDANT POSITIONS ....................................................... 366
6.4 ATTENDANT RECALL ............................................................ 367
6.5 ATTENDANT STATION PROGRAM CODES ......................... 368
6.6 CABINET ALARM .................................................................... 371
6.7 CALL FORWARD, ATTENDANT ............................................ 372
6.8 CALL FORWARD CO/IP OFF-NET ......................................... 373
6.9 CALL/QUEUING....................................................................... 375
6.10 DAY/NIGHT/TIMED/SCENARIO RING MODE ...................... 376
6.11 DSS CONSOLES ................................................................... 378
6.12 DISABLE OUTGOING CO/IP ACCESS ................................. 381
6.13 DND OVERRIDE .................................................................... 382
6.14 EMERGENCY CALL ATTENDANT ALERT .......................... 383
6.15 EZ-ATTENDANT .................................................................... 385
6.16 FEATURE CANCEL ............................................................... 386
6.17 INTRUSION ............................................................................ 387
6.18 LCD DISPLAY FORMAT CONTROL ..................................... 388
6.19 SYSTEM CLOCK SET ........................................................... 389
6.20 IP-ATTENDANT ..................................................................... 391
7. SLT ....................................................................................... 392
7.1 BROKER CALL ........................................................................ 392
7.2 HOWLER TONE ....................................................................... 394
7.3 SLT MESSAGE WAIT INDICATION ........................................ 395