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Feature Description & Operation Manual Issue 6.0d1
171
2.68.3 Lost Call Recording
Description
Incoming calls where the caller hangs up before answer or while in a hold state are considered
Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as
they occur, and a summary Lost Call count report is available on demand.
The real-time Lost Call records provide details on the called party, when and how long the call
rang or was on hold before being abandoned, etc. Description of the record details is provided
in the following charts. As noted in the charts, the dialed number field indicates the type of call
and the ring or hold duration before the call was abandoned. The first character in the NUM I
field is the status of the call when abandoned:
normal ring to a station,
ring to a station group and
call placed in a hold state, including Transfer hold.
Incoming call on CO Line 31 received on May 14, 2002 at 3:45 pm, rang the
assigned stations for 1 minute and 35 seconds.
Station 101 rang for an incoming call on CO Line 31 on May 14, 2002 at
4:45 pm, rang for 2 minutes and 3 seconds.
Incoming call on CO Line 02 on May 15, 2002 at 9:35 am forward from
station 101 to station 100 and ring for 49 seconds.
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