iPECS iPECS-LIK - Traffic Analysis, Attendant

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
196
To print a traffic report
1. Press the [PGM] button.
2. Dial the report code, “0121 & 0124” – “0129”.
0121 All Summary Traffic Reports
0124 Attendant Traffic Report
0125 Call Summary Report
0126 Hourly Call Report
0127 Hardware Usage Summary Report
0128 CO/IP Summary Report
0129 Hourly CO/IP Report
3. Press the [SAVE] button.
Conditions
1. The Print All Summary Traffic Reports generates the Attendant, Call Summary and
CO/IP Summary Traffic Reports.
Programming
SYSTEM
1 RS-232 Port Settings (PGM 174)
2 Serial Port Function Selections (PGM 175)
Related Features
 SMDR Call Records
Hardware
 device to capture reports
2.71.1 Traffic Analysis, Attendant
Description
The Attendant Traffic Report covers operational statistics for the Attendants. The report
outputs periodically or the Attendant requests output of the report for a defined Analysis
period. The following is a sample report and description of the report fields.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:34
====================================================================================
ATD
Meas
----------------------Calls----------------------
--------------------Time---------------
Speed
ATD
No
Hour
Total
Ans
Abdn
H
Abd
Held
Avail
Talk
Held
Noans
Ans
Type
100
13:00
104
82
22
3
0
18
10:12
14:21
01:23
00:52
00:23
Sys
101
13:00
90
72
15
1
0
11
12:43
30:12
00:54
00:23
00:21
Main
Field
Description
ATD No
Attendant Station Number
Meas Hour
(Measurement Hour) Hour data accumulation began
Calls Total
Total number of calls, except group & recalls, routed to the Attendant
Calls Ans
(Calls Answered) Calls answered during the Analysis period