iPECS iPECS-LIK - Automatic System Time Synchronization

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
28
Related Features
 Automatic Call Distribution
Hardware
2.5.10 ACD Caller Controlled ICLID Routing
Description
With Caller Controlled ICLID enabled (ICLID Usage) for the ACD Group, at any time during or
within 5 seconds after a Guaranteed Announcement, the system will monitor for digits dialed by
the caller. Received digits are compared to the ICLID Table entries. If a match is found, the call
routes to the destination defined in the ICLID Ring Assignment Table. Available destinations
are a Voice Mail announcement, system speed dial, a station or a station group. If a match is
not found, the call returns to the queue and is handled as defined for the ACD group.
Operation
System
ICLID Routing of ACD group calls is automatic based on the ACD group assignments.
Conditions
1. The conditions of VMIM/VSF AA Announcements and ICLID Call Routing apply.
2. Only the caller-entered digits are employed for ACD ICLID routing.
3. The ICLID Table routing is only followed if the 1st ACD announcement is
Guaranteed, ICLID Usage is enabled and the digits are entered during the 1st
Announcement.
4. The caller may correct an entry by dialing * and dialing the correct entry.
Programming
STATION GROUPS
1 ACD Group (PGM 191)
2 ICLID Usage (PGM191-Btn 21)
TABLES
1 ICLID Table (PGM 203)
2 ICLID Ring Assignment (204)
Related Features
 Automatic Call Distribution
 ICLID Call Routing
 VMIM/VSF-Auto Attendant
Hardware
2.5.11 Supervisors