iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
117
2.43 HOT DESK
Description
iPECS IP Phones can be assigned as Hot Desk phones allowing users (Agents) to login with
the iPECS. The Hot Desk phone will become active and will take on the attributes defined for
the Hot Desk Agent’s station number. When the Agent logs off, the Hot Desk phone becomes
inactive and the Agent’s calls are forward to the user-entered destination of the logged off hot
desk Agent.( Ensure PGM 111-113 field 50 – fwd if OOS – is turned ON for the relevant hot
desk agent station number.) A different Agent may then login through the inactive Hot Desk
phone.
Operation
iPECS Phone
To login through an inactive Hot Desk;
1. Lift the handset or press the [SPEAKER] button,
2. Dial “*0”,
3. Dial the user’s station number and authorization code, Agent is logged in.
To logout through the active Hot Desk;
1. Press the [PGM] button,
2. Dial “* *” or press the {AGENT LOGOUT} Flex button,
3. Use the [VOL UP]/[VOL DOWN] buttons to select call forward destination for Agent
calls (speed dial, joined mobile phone, VMIM/VSF, or VM group).
4. Press the [SAVE] button.
Conditions
1. The Hot Desk phone can be programmed to log-out an active user automatically if
no action has been taken by the Agent for the Auto Log-out timer.
2. An active (logged in) Agent can login to another inactive Hot Desk. However, this
will log the Agent off the previously active Hot Desk.
3. A user may only logout from the Agent’s active Hot Desk phone. Attempting to
logout using a different Hot Desk phone will return error tone.
4. The Flex button map of the Hot Desk station is fixed and does not take on the
configuration associated with the Agent’s station.
5. When logged off, the Agent’s active database, including the following items, are
saved.
Station Number, Station Attributes, PGM 111~124
CO Routing, Ring assignments, DID routing, etc.
Voice Mail, Station Group assignment
6. The number of Hot Desk phones and Hot Desk users is limited to the system
capacity. Each Hot Desk phone and Hot Desk user (Agent) requires a separate
station channel in the system.
7. To identify the station number, only station authorization codes may be used for Hot
Desk login.
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