iPECS iPECS-LIK - Traffic Analysis, Call Reports

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
198
2.71.2 Traffic Analysis, Call Reports
Description
Call activity statistics are provided in the Hourly Call and Call Summary Reports.
Hourly Call Report
The Hourly Call Report covers hourly-completed call activity for the selected Analysis period.
The report indicates the number of completed calls for each hour during the Analysis period as
shown below.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:35
====================================================================================
Anal Hour
# Calls Completed
15:00
0
…..
0
…..
05:00
211
04:00
543
Totals Calls
754
Operation
System Attendant
To print the Hourly Call Report
1. Press the [PGM] button.
2. Dial “0126”, the Hourly Call report code.
3. Press the [SAVE] button.
Conditions
Programming
SYSTEM
1 RS-232 Port Settings (PGM 174)
2 Serial Port Function Selections (PGM 175)
Related Features
 SMDR (Station Message Detail Recording)
 ACD Statistics Report
Hardware
 device to capture reports