iPECS iPECS-LIK - Page 210

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
197
Calls Abdn
(Calls Abandoned) Calls abandoned before answer by the Attendant, does not
include calls abandoned while on hold.
Call H-Abdn
(Calls Abandoned from Hold) Calls abandoned while on hold
Calls Held
Number of calls placed on hold by the Attendant
Time Avail
(Time Available) Time attendant was available to handle new calls
Time Talk
Total time the Attendant was active on calls
Time Held
Time Attendant had calls on hold
Time NoAns
(Time No Answer) Average time calls were ringing or in queue for attendant
before abandoned
Speed Ans
(Speed of Answer) Average time calls rang before answer by Attendant
ATD type
(Attendant Type) System or Main
Operation
System Attendant
To print the Attendant Traffic Report
1. Press the [PGM] button.
2. Dial “0124”, the Attendant Traffic report code.
3. Select Analysis Period (‘1’-‘5’).
4. Press the [SAVE] button.
Conditions
1. The Peak Hour is the hour when the system has the highest total call volume.
Programming
SYSTEM
1 RS-232 Port Settings (PGM 174)
2 Serial Port Function Selections (PGM 175)
Related Features
 SMDR (Station Message Detail Recording)
 ACD Statistics Report
Hardware
 device to capture reports