Locating the Chassis Serial Number ID Label on a PTX1000
The serial number ID label is located on a label on the top cover.
Locating the Serial Number ID Labels on FRU Components
For each FRU, you must remove the FRU from the chassis to see the FRU’s serial number ID label.
•
AC power supply—The serial number ID label is on the top of the AC power supply.
•
DC power supply—The serial number ID label is on the top of the DC power supply.
•
Fan module—The serial number ID label is on the top of the fan module.
How to Contact Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain
a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return, open a service
request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
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Your existing service request number, if you have one
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Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Service Request Manager: https://support.juniper.net/support
•
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
https://support.juniper.net/support
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