If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
Packing a PTX1000 Chassis or Component for Shipping
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Packing a PTX1000 for Shipping | 124
Packing PTX1000 Components for Shipping | 125
If you are returning a PTX1000 or component to Juniper Networks for repair or replacement, pack the
item as described in this topic.
Before you pack a PTX1000 or component:
•
Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage.
See “Prevention of Electrostatic Discharge Damage” on page 161.
•
Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you do
not have these materials, to learn about approved packing materials (see “How to Contact Customer
Support to Obtain Return Material Authorization” on page 123).
Ensure that you have the following parts and tools available:
•
ESD grounding strap.
•
Antistatic bag, one for each component.
•
If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack.
Packing a PTX1000 for Shipping
To pack a PTX1000 for shipping:
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