B-20 SCAN EXAM
B. Installation and setup
PROBLEM
The IP connection between the unit and the
PC does not work.
CAUSE / SOLUTION
i. Check that the Direct connection method
was confi gured correctly. If all the setting
are correct but the connection still does
not work, use the IP connection method.
ii. The unit has been confi gured to work with
one PC only and does not recognize any
other PCs. Reconfi gure the system for
multiple users.
PROBLEM
The unit is connected to the PC but cannot
scan images.
CAUSE / SOLUTION
i. Reserve the unit and check that it is
confi gured for multiple users. If not
reconfi gure the system.
ii. If the Dental imaging software
animation (fl ashing yellow) appears it
indicates that a patient has not been
selected for the scanned image(s). Select
a patient.
iii. If the Insert animation appears on the
unit display while inserting the IP but the
unit does not insert the IP into the unit
nor start scanning, the refl ective sensor in
the unit door is faulty (refer to the service
manual).
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