SCAN EXAM B-21
B. Installation and setup
PROBLEM
Local area network (LAN) / subnet
confi guration problem
CAUSE / SOLUTION
i. If the Dental imaging software
animation (fl ashing yellow) appears and
cable(s) / router(s) are known to be
okay ask your network administrator for
assistance.
ii. Confl ict / mismatch IP-addresses and / or
subnet mask of the unit / PC.
Use command <ipconfi g> from the
command prompt (Start >> Run >>
cmd in Windows) to get information about
the active network settings.
Change either the IP address of the PC or
the unit so that they are both in the same
subnet.
If the problem persists ask your network
administrator for assistance.
iii. Network connection not functioning or not
stable due to LAN signal quality problems.
Install a network switch between the unit
and PC or network socket.
PROBLEM
Ethernet link not active.
The Ethernet connection consists of correctly
installed cabling and any switches and/
or hubs used, basically the complete
Ethernet link. If the link is active it does not
necessarily mean that the unit is physically
connected to PC. It only means that the unit
is physically connected to something that is
Ethernet compatible (hub, switch, another PC
etc.)
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