E8257D/67D, E8663D PSG Signal Generators Service Guide
Troubleshooting
Contacting Agilent Technologies
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Keysight Sales and Service Offices
Assistance with test and measurements needs, and information on finding a local Agilent office is available on the
Web at:
http://www.agilent.com/find/assist
You can also purchase E8257D/67D PSG accessories or documentation items on the web at:
http://www.agilent.com/find/psg
If you do not have access to the Internet, please contact your field engineer.
NOTE In any correspondence or telephone conversation, refer to the signal generator by its model number and full
serial number. With this information, the Agilent representative can determine whether your unit is still
within its warranty period.
Packaging a Signal Generator for Return
1. Use the original packaging materials or a strong shipping container that is made of double–walled, corrugated
cardboard with 159 kg (350 lb.) bursting strength. The carton must be both large enough and strong enough to
accommodate the signal generator and allow at least 3 to 4 inches on all sides of the signal generator for packing
material.
CAUTION Signal generator damage can result from using packaging materials other than those specified. Never use
styrene pellets, in any shape, as packaging materials. They do not adequately cushion the instrument
or prevent it from shifting in the carton. Styrene pellets cause equipment damage by generating static
electricity and by lodging in the signal generator fan.
2. Surround the instrument with at least 3 to 4 inches of packing material, or enough to prevent the instrument from
moving in the carton. If packing foam is not available, the best alternative is SD–240 Air Cap™ from Sealed Air
Corporation (Hayward, CA 94545). Air Cap looks like a pink plastic sheet covered with 1.250
inch air–filled
bubbles. Use the Air Cap to reduce static electricity. Wrap the instrument several times in the material to both
protect the instrument and prevent it from moving in the carton.
3. Seal the shipping container securely with strong, nylon adhesive tape.
4. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure careful handling.
5. Retain copies of all shipping papers.
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