A-61660 July 2013 7-1
7 Troubleshooting
Contents Clearing a document jam................................................................7-1
Removing documents from the ADF area ..................................7-1
Removing documents from the exit area....................................7-2
Problem solving ..............................................................................7-2
User Utility error codes ...................................................................7-4
Scanner LED status........................................................................7-5
Contacting Service..........................................................................7-5
Clearing a document
jam
Following are procedures for clearing an occasional document jam.
Removing documents from
the ADF area
To minimize document jams, review the “Getting your documents ready
to scan” in Chapter 3 for best feeder performance.
IMPORTANT: Only remove jammed documents from the ADF when the
ADF door is open. Removing documents when the door
is closed may damage the document.
1. Press the ADF door release button to open the ADF door.
2. Remove any jammed document(s) from the document feeder.
NOTE: When only the bottom end of a jammed document is visible
with the ADF door open, keep the ADF door open and also
open the exit door. Carefully remove the jammed paper
through either the document feeder or the exit path. To
remove paper from the exit path, see the next section,
“Removing documents from the exit area”.
3. Gently close the ADF door and resume scanning.
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