7-4 A-61660 July 2013
User Utility error
codes
If an issue occurs during scanning, click the icon to open the Trūper User
Utility. Check the Scanner Status message and Error Code information. The
following table explains the error codes and messages and describes possible
causes/solutions.
Error code and message Possible Cause/Solution
U11, U12, U13, U14, U15,
U16, U17
Jam occurred. Please open the
door and remove the paper.
A document is jammed or the document sensors are dirty.
• Open the ADF and exit doors and remove the jammed paper. See “Clearing a
document jam” earlier in this chapter.
• Clean the sensors. See Chapter 6, Maintenance for cleaning procedures.
U18
Document remains in the
scanner. Please open the door
and remove the paper.
A document is jammed or the document sensors are dirty.
• Open the ADF and exit doors and remove the jammed paper. See “Clearing a
document jam” earlier in this chapter.
• Clean the sensors. See Chapter 6, Maintenance for cleaning procedures.
U20
Skew error occurred.
• Open the ADF and exit doors and remove the jammed paper. See “Clearing a
document jam” earlier in this chapter.
U23
Double feed occurred. Please
open the door and remove the
paper.
A double feed has occurred or the rollers are dirty.
• Open the ADF and exit doors and remove the jammed paper. See “Clearing a
document jam” earlier in this chapter.
• Clean the rollers. See Chapter 6, Maintenance for cleaning procedures.
U30, U32, U34
Scanner door is open. Please
close the door.
• Securely close the ADF door.
Fxx
System error occurred. Please
contact Technical Support.
• Contact Technical Support.
***Warning***
The rollers need to be cleaned.
Please clean the rollers.
Please select the Clear Counter
button after cleaning the rollers.
Warning counter has expired
The rollers need to be cleaned.
• Clean the rollers. See Chapter 6, Maintenance for cleaning procedures. After
cleaning the rollers, return to the User Utility and click the Clear Counter
button. See the section entitled, “The User Utility dialog box“ (Scanner Counter)
in Chapter 5.
***Warning***
The rollers need to be replaced.
Please replace the rollers.
Please select Clear Counter
button after replacing the rollers
Warning counter has expired
The rollers need to be replaced.
• Replace the rollers. See Chapter 6, Maintenance for replacement procedures.
After replacing the rollers, return to the User Utility and click the Clear Counter
button. See the section entitled, “The User Utility dialog box“ (Scanner Counter)
in Chapter 5.
*** Warning ***
Insufficient front light error
occurred.
The lamp and/or scanning
sensor need to be replaced.
It is time to replace the lamp and scanning sensor (front).
• Contact Technical Support.
*** Warning ***
Insufficient back light error
occurred.
The lamp and/or scanning
sensor need to be replaced
It is time to replace the lamp and scanning sensor (back).
• Contact Technical Support.
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