A-61660 July 2013 7-5
Scanner LED status The color of the LED indicates the scanner status.
Contacting Service 1. Visit www.Kodak.com/go/dicontacts to obtain the most current
phone number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Software application you are using.
Error code and message Possible Cause/Remedy
*** Warning ***
The front reference plate may
need to be cleaned.
Please clean the front
reference plate
The upper background bar is dirty.
• Clean the upper background bar. See Chapter 6, Maintenance for cleaning
procedures.
*** Warning ***
The back reference plate may
need to be cleaned.
Please clean the back
reference plate.
The lower background bar is dirty.
Clean the lower background bar. See Chapter 6, Maintenance for cleaning
procedures.
Scanner is not connected. • If the scanner is not connected, connect the scanner to the computer, turn on
the scanner and restart the computer.
• If the scanner is not turned on, turn the scanner on and then restart the
computer.
• If the computer was turned on before the scanner was ready, restart the
computer.
LED Status
Steady green Ready to scan or scanning is in process.
Flashing green Sleep mode.
Flashing green/orange Multifeed Ignore function is set.
Steady orange The rollers need to be cleaned or replaced.
Scanning can continue.
Flashing orange Initializing or Sleep mode with warning. Check
the status of the scanner using the User Utility.
Red An error occurred. Check the status of the
scanner using the User Utility.
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