CHAPTER 5
SERVICE
5.0 GENERAL
This chapter provides basic service information for the Model 211
Temperature Monitor. Customer service of the product is limited to the
information presented in this chapter. Factory trained service personnel
should be consulted if the instrument requires repair.
5.1 CONTACTING LAKE SHORE
If a Lake Shore product was purchased through a dealer or representative,
please use that resource for prompt sales or service information. When
contacting Lake Shore directly, please specify the name of a department if
you do not know the name of an individual. Questions regarding product
applications, price, availability and shipments should be directed to sales.
Questions regarding instrument calibration or repair should be directed to
instrument service. Do not return a product to Lake Shore without a
Return Goods Authorization (RGA) number. Refer to Paragraph 5.2.
Contact information may change periodically but current contact
information can always be found on the Lake Shore web site:
www.lakeshore.com.
When contacting Lake Shore please provide your name and complete
contact information including e-mail address if possible. It is often helpful
to include the instrument model number and serial number (located on the
rear panel of the instrument) as well as the firmware revision information as
described in Paragraph 3.12.
Lake Shore Cryotronics, Inc.
Instrument Service Department
575 McCorkle Blvd.
Westerville, OH USA 43082-8888
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