Lantronix xPrintServer User Manual

Lantronix® xPrintServer® User Guide 73
A: Technical Support
This chapter provides directions and contact information for getting live technical support for your
Lantronix xPrintServer device. The xPrintServer device’s Admin interface provides an easy way
for you to directly send helpful diagnostic information to Lantronix and to also download this
information for emailing at a separate time. Calling Technical Support after they have received
this information will help them better and more quickly assist you.
Note: Downloading diagnostic information is not supported on tablet, smartphone or PC device(s.)
Diagnostic Support
There are two ways to send diagnostic support information about your xPrintServer device to the
Lantronix Technical Support before calling for assistance
.
1. Login to the xPrintServer user interface (see Logging In.)
2. Click the Admin tab to access the Admin menu. A list of all available configuration options
appears to the left of the screen.
3. Click the Diagnostic link on the left side of the page.
4. Select a method to send diagnostic information:
a) To send information directly to Lantronix from the xPrintServer device’s Admin interface:
- Click Send Diagnostic Information
.
- Click OK in the confirmation popup. A progress bar indicating the amount of time
remaining for diagnostic information to be sent appears on your screen.
- Please wait for confirmation that diagnostic information is sent before contacting
Lantronix Technical Support.
b) To download diagnostic information to your PC to email to Lantronix Technical support:
- Click Download Diagnostic Info.
- Wait for diagnostic information to be generated according to a progress bar that
appears on your screen..
- Click OK to immediately download the generated information to your hard drive.
- Email the downloaded file to Lantronix Technical Support.
Lantronix Technical Support
Lantronix Technical Support offices are located worldwide. Contact your office at
http://www.lantronix.com/about/contact.html. When you report a problem, please provide the
following information:
 Your name, company name, address, and phone number
 Lantronix model number and serial number/MAC address
 Firmware version

Lantronix xPrintServer Specifications

General

Brand	Lantronix
Model	xPrintServer
Category	Print Server
Language	English