Lenovo ThinkStation P310 - Chapter 7. Installing or Replacing Hardware; Handling Static-Sensitive Devices; Installing or Replacing Hardware; Installing External Options

Chapter6.Troubleshooting,diagnostics,andrecovery
Thischapterprovidessolutionstoresolveyourcomputerproblems.Followthestepsinthebasicprocedure
forresolvingcomputerproblems,whichhelpsyoumakegooduseofthetroubleshooting,diagnostics,
andrecoveryinformation.
•“Basicprocedureforresolvingcomputerproblems”onpage45
•“Troubleshooting”onpage45
•“Diagnostics”onpage53
•“Recoveryinformation”onpage53
Basicprocedureforresolvingcomputerproblems
Itisrecommendedthatyouusethefollowingproceduretoresolvecomputerproblemsyouareexperiencing:
1.Ensurethat:
a.Thecablesforallconnecteddevicesareconnectedcorrectlyandsecurely.
b.Allconnecteddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.
c.AllconnecteddevicesareenabledintheBIOSsettingsofyourcomputer.See“Enablingordisabling
adevice”onpage35
.
Iftheseactionsdonotresolveyourproblem,continuewiththenextstep.
2.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetects
avirus,removethevirus.Iftheantivirusprogramdoesnotresolveyourproblem,continuewiththe
nextstep.
3.Goto“Troubleshooting”onpage45andfollowtheinstructionsforthetypeofproblemyouare
experiencing.Ifthesetroubleshootinginstructionsdonotresolveyourproblem,continuewiththe
nextstep.
4.Runthediagnosticprogram.See“Diagnostics”onpage53.Ifthediagnosticprogramdoesnotresolve
yourproblem,continuewiththenextstep.
5.Recoveryouroperatingsystem.See“Recoveryinformation”onpage53.
6.Ifnoneoftheseactionssolveyourproblem,contacttheLenovoCustomerSupportCenter.Foralistof
LenovoSupportphonenumbers,gotohttp://www.lenovo.com/support/phone.Formoreinformation
abouthelp,service,andtechnicalassistance,seeChapter8“Gettinginformation,help,andservice”on
page107.
Troubleshooting
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Read
thisfirst:Importantsafetyinformation”onpagev.
Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
Startupproblems
Thissectionprovidessolutionstostartup-relatedproblems.
Thecomputerdoesnotstartupwhenyoupressthepowerbutton
Solutions:Ensurethat:
•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoaworkingelectricaloutlet.
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