Lenovo ThinkSystem DM3010H - Gathering Information Needed to Call Support; Collecting Service Data

sure that the hardware and software are supported by your product.
•
Go to
https://datacentersupport.lenovo.com and check for information to help you solve the
problem.
◦ Check the Lenovo forums at
https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg
to see if someone else has encountered a similar problem.
You can solve many problems without outside assistance by following the troubleshooting
procedures that Lenovo provides in the online help or in the Lenovo product documentation. The
Lenovo product documentation also describes the diagnostic tests that you can perform. The
documentation for most systems, operating systems, and programs contains troubleshooting
procedures and explanations of error messages and error codes. If you suspect a software
problem, see the documentation for the operating system or program.
7.1.3. Gathering information needed to call Support
If you believe that you require warranty service for your Lenovo product, the service technicians will
be able to assist you more efficiently if you prepare before you call. You can also see
https://datacentersupport.lenovo.com/warrantylookup for more information about your product
warranty.
Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of
service for which you might have contracted.
•
Hardware and Software Maintenance agreement contract numbers, if applicable
•
Machine type number (Lenovo 4-digit machine identifier)
•
Model number
•
Serial number
•
Current system UEFI and firmware levels
•
Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to the
Service requests and PMRs website
to submit an Electronic Service Request. Submitting an Electronic Service Request will start the
process of determining a solution to your problem by making the pertinent information available to
the service technicians. The Lenovo service technicians can start working on your solution as soon
as you have completed and submitted an Electronic Service Request.
7.1.4. Collecting service data
Service data is collected automatically in the background. If the AutoSupport function is enabled on
ONTAP, service data is automatically transmitted. To enable the AutoSupport function, do the
following:
Steps
1.
Input the user name and password to enter the ONTAP main interface.
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