5 Press the up or down arrow button until Jam Recovery appears, and then press .
6 Press the up or down arrow button until On or Auto appears, and then press .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions do not correct
the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1 Make sure paper is loaded in Tray 1.
2 Turn the printer off.
3 From the printer control panel, press and hold
and the right arrow button while turning the printer on.
4 Release both buttons when the clock appears, and wait for Config Menu to appear.
5 Press the up or down arrow button until Prt Quality Pgs appears, and then press .
The print quality test pages print.
6 Press the up or down arrow button until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, followed by a clock, and then Ready appears.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
THE TONER MAY BE LOW
Remove the toner cartridge from the printer. Shake the cartridge back and forth several times, and then reinstall
it. If necessary, install a new toner cartridge.
THE TONER CARTRIDGE MAY BE DEFECTIVE OR EMPTY
Replace the toner cartridge.
Troubleshooting
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