Error code Description Action
242.11 Autocomp Pick/Lift Motor—Encoder Never
Detected in tray 2.
Go to
“Option tray jam service check” on page
63.
242.12 Motor ramp up error in tray 2. Go to
“Option tray jam service check” on page
63.
242.14 Sheets flushed from paper path either due to feed
error or cartridge error.
Go to
“Option tray jam service check” on page
63.
242.15 One or more trays located above the source tray 2
has been pulled.
Go to
“Option tray jam service check” on page
63.
242.16 The engine timed out waiting for the tray 2 to report
ready before the 1st pick attempt.
Go to
“Option tray jam service check” on page
63.
242.17 Page was not properly picked from tray 2. Have not
exhausted all pick retry attempts as there are sheets
committed to the paper path from below.
Go to
“Option tray jam service check” on page
63.
242.19 Tray 2 fail to feed error. Detected while trying to pick
a sheet, and that leading edge was not detected by
tray sensor.
Go to
“Option tray jam service check” on page
63.
242.20 Took too long to ramp up dc feed motor in tray 2. Go to
“Option tray jam service check” on page
63.
242.21 Pick motor stall in tray 2. Go to
“Option tray jam service check” on page
63.
242.22 Tray 2 pick motor underspeed. Go to
“Option tray jam service check” on page
63.
242.24 DC Feed autocompensator stalled on the last pick
attempt in tray 2.
Go to
“Option tray jam service check” on page
63.
242.32 Tray not ready. Go to
“Option tray jam service check” on page
63.
242.33 Pick received but detected a tray pulled. Go to
“Option tray jam service check” on page
63.
242.41 Motor 1 (Pick/Lift) Elevator motor stalled. Go to
“Option tray jam service check” on page
63.
242.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow
error (underspeed). Motor underspeed (max PWM
and motor underspeed, typical accordion jam).
Go to
“Option tray jam service check” on page
63.
242.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not
reach speed, typical pack feed paper jam).
Go to
“Option tray jam service check” on page
63.
242.44 Motor 2 (Separator/Passthru) motor stalled. Go to
“Option tray jam service check” on page
63.
242.45 Motor 2 (Separator/Passthru) motor PWM overflow
error (underspeed). Motor underspeed (max PWM
and motor underspeed, typical accordion jam).
Go to
“Option tray jam service check” on page
63.
242.46 Motor 2 (Separator/Passthru) motor ramp (end
ramp - did not reach speed, typical pack feed paper
jam).
Go to
“Option tray jam service check” on page
63.
4514
Diagnostic information
62
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