Get Started 4
Activation and Service
Before using your phone, you must set up your service with Virgin Mobile Custom.
Prepare Your Phone for Activation
1. Press and hold the Power/Lock Button to turn on your new phone.
2. Tap Next to bypass the Talkback feature.
3. Select a language setting and tap Next.
4. If desired, select a Wi-Fi connection and tap Next.
5. Your device will automatically begin the initial activation process. This can take several
minutes and your device may reboot a few times during the process.
6. Once the intial update is completed, the Custom application will appear and you can
start setting up your account.
Connect to an Account
Your Custom app should start automatically, but you can access it at anytime by tapping
Custom from the phone‟s home screen.
Create a New Account
1. Tap Create a New Account.
2. Follow the on-screen steps to complete your account setup.
–or–
Add This Phone to an Existing Account
You‟ll need the account holder‟s email and password or OnCode.
1. Tap Add to Account.
2. Enter the account holder‟s email and password or OnCode.
3. Accept and pay for the new line fee.
4. Follow the onscreen prompts to complete the device setup.
Build Your Own Plan
Build your Custom plan and select your payment options.
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