Mackie THUMP210XT - Noise; Hum; Bluetooth; Linking Issues; Other Issues; Repair

THUMP210XT 10" 1400W ENHANCED COMPACT POWERED LOUDSPEAKER
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Noise / Hum
• Make sure all connections to the loudspeakers are good and sound.
• Make sure none of the signal cables are routed near AC cables, power transformers, or other EMI-inducing devices.
• Is there a light dimmer or other SCR-based device on the same AC circuit as the loudspeaker?
Use an AC line filter or plug the loudspeaker into a dierent AC circuit.
• Try disconnecting the cable connected to the input jack. If the noise disappears, it could be a “ground loop,”
rather than a problem with the loudspeaker.
Try some of the following troubleshooting ideas:
• Use balanced connections throughout your system for the best noise rejection.
• Whenever possible, plug all the audio equipment’s line cords into outlets which share a common ground.
The distance between the outlets and the common ground should be as short as possible.
Bluetooth / Linking Issues
• Sometimes a good ‘ol fashioned reset works wonders. There are two types, sof and hard.
See page 6 for more info on resetting ThumpXT.
• Try linking two ThumpXT loudspeakers together prior to connecting via Bluetooth.
• Be sure to connect the Bluetooth device to the primary ThumpXT loudspeaker.
Other Issues
• Please email or call Technical Support if you are having any other issue not listed here:
o mackie.com/support-contact
o -800-898-32
Repair
For warranty service, refer to the warranty information on page 35.
Non-warranty service for Mackie products is available at a factory-authorized service center. To locate the nearest service
center, visit www.mackie.com, click “Support” and select “Service Center Locater”. Service for Mackie products living outside
the United States can be obtained through local dealers or distributors.
If you do not have access to our website, you can call our Tech Support department at -800-898-32, Monday-Friday during
normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized
service center is located in your area.