Maserati MC20 2023 - In an Emergency; Assist Call ( )

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In an Emergency
Assist Call ( )
The car is equipped with on-board
assistance functions designed to
provide support in the event of a vehicle
malfunction (Assist Call).
NOTE:
For Assist Call function, location (GPS)
must always be active: any deactivation
would make this service unavailable.
Assist Call
The Assist Call service is available only
where the user has an active assistance
coverage.
Assist Call requires the ignition device
to be in ON position with a properly
functioning electrical system. Owners
have the ability to activate to types of
Assist Call:
• Roadside Assistance Call
Road Assistance provides 24 hours / 7
days of assistance in case of vehicle-
related problems (towing, flat tire, etc..)
and dispatches roadside assistance to
the vehicle's location. Enter the “Assist
Call” menu of the "Apps" and touch the
“Road Assistance” soft-key.
NOTE:
When the user selects the "Road
Assistance" soft-key, the vehicle
location will be sent through to the call
center.
• Customer Service Call
Customer Service provides assistance
and support on general inquiries. Enter
the “Assist Call” menu of the "Apps"
and touch the “Customer Service” soft-
key.
NOTE:
• When the user selects the "Customer
Service " soft-key, the vehicle location
will be sent through to them.
• If a customer has not subscribed to
Maserati Connected Services, the
Assist Call will not be available. For
more details, see the official Maserati
website.
In an Emergency
NOTE:
• Roadside Assistance Call or Customer
Service Call may not be available in the
first minute after starting the car.
• In case the Roadside Assistance Call
or Customer Service Call soft-key
are inadvertently touched on the MIA
screen, the call can be interrupted by
touching the end call soft-key.
• If there is an active Help Call, neither
a Roadside Assistance or Customer
Service Call can be triggered. For
further information, see the “Maserati
Intelligent Assistant™ (MIA)” guide.
Assist Call Not Available Messages
The Assist calls are not available in the
following cases:
• the subscription to the service is not
active or has expired;
• there are problems connecting to the
network. In these cases, the user will
be warned that the call cannot be made
on the cluster display.