9-4 Rad-57 Signal Extraction Pulse CO-Oximeter Operator’s Manual
9
service / maintenance
Service and Repair
REPAIR POLICY
Masimo or an authorized Service Department must perform warranty repair and service.
Do not use malfunctioning equipment. Have the device repaired.
Please clean contaminated/dirty equipment before returning, following the cleaning
procedure described in Section 9, Cleaning. Make sure it is fully dry before packing the
equipment.
To return the Rad-57 for service, please follow the Return Procedure.
WARNING: DO NOT REMOVE THE COVER OF THE MONITOR EXCEPT
FOR BATTERY REPLACEMENT. AN OPERATOR MAY ONLY PERFORM
MAINTENANCE PROCEDURES SPECIFICALLY DESCRIBED IN THIS MANUAL.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL TRAINED IN THE
REPAIR OF THIS EQUIPMENT.
RETURN PROCEDURE
Please clean contaminated/dirty equipment before returning and make sure it is fully dry
before packing the equipment. Call Masimo at 800-326-4890 and ask for Technical Support.
Ask for an RMA number. Package the equipment securely – in the original shipping
container if possible – and enclose or include the following information and items:
■ A letter describing in detail any difficulties experienced with the Pulse CO-Oximeter.
Please include the RMA number in the letter.
■ Warranty information – a copy of the invoice or other applicable documentation
must be included.
■ Purchase order number to cover repair if the oximeter is not under warranty, or for
tracking purposes if it is.
■ Ship-to and bill-to information.
■ Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
■ A certificate stating the oximeter has been decontaminated for bloodborne pathogens.
Return Rad-57 Pulse CO-Oximeter to the following shipping address:
For USA, Canada and Asia Pacific: For Europe: For Other Locations:
Masimo Corporation
40 Parker
Irvine, California 92618
Tel.: 949-297-7000
Fax.: 949-297-7001
Masimo Europe Limited
304 RN6, Le Bois des Cotes 2
69760 Limonest, France
Tel: +33 (0) 472 17 93 70
FAXL +33 (0) 478 35 78 08
Contact your local
Representative
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