Masimo Rad-97 - Chapter 6: Troubleshooting and Repair; Repair; Troubleshooting

Masimo Corporation 63 www.masimo.com
Chapter 6: Troubleshooting and Repair
This chapter covers basic troubleshooting and repair information. Service should be done by authorized service personnel only.
Repair
WARNING: Do not disassemble or assemble the unit with the AC power cord attached.
WARNING: Ensure the unit has been cleaned per the cleaning instructions. See Cleaning on page 11.
WARNING: An Electrical Safety Test is required in the event the Rad-97 has been disassembled. See Electrical Safety Testing on page 49.
CAUTION: Prior to service, precautions must be taken to minimize potential damage to the device through electrostatic discharge (ESD):
• Use a conductive wrist strap attached to a good earth ground.
• Always discharge yourself by touching a grounded bare metal surface or approved anti-static mat before working with the device.
• Use an approved anti-static mat to cover your work surface.
General Procedures
1. Examine the unit prior to disassembly or troubleshooting and inspect for cosmetic damage. External damage may be helpful in determining the root cause of the
failure.
2. Note any markings or labeling the end user may have placed on the unit that may need to be duplicated or transferred in the event the housing or ancillary
components are to be replaced.
3. Make note of the unit serial number.
4. Make note of the software versions in the event the Oximeter board or system boards are replaced, as these boards require software updates to make them
compatible with the end users version of software.
5. Contact Masimo Corporation using the information in Contacting Masimo on page 65 to research the warranty history of the unit to determine if the unit will be
covered under warranty.
Troubleshooting
Symptom Possible Cause Correction
Rad-97 does not turn on
• Power button not pressed long
enough.
• The battery may be depleted.
• Press Power Button for two (2) seconds.
• Connect Rad-97 to AC power to charge battery. See Charging the Battery.
Rad-97 turns on, but Main Screen is
dim or blank
The brightness setting is not
correct.
• Adjust the brightness setting.
• If the condition persists, Rad-97 requires service. See Chapter 7: Warranty and Service Information on page 65.
Touch functionality is not responsive Internal failure. Rad-97 requires service. See Chapter 7: Warranty and Service Information on page 65.
Rad-97 has a continuous speaker tone Internal failure.
• To silence an alarm, press the Power Button for eight (8) seconds.
If alarm continues to sound, Power Off Rad-97. Rad-97 requires service. See Chapter 7: Warranty and
Service Information on page 65.
Home Button does not work when
pressed
Internal failure. Rad-97 requires service. See Chapter 7: Warranty and Service Information on page 65.
Battery does not charge. AC power cable may be
disconnected.
Unplug and re-plug in the AC power cable.
Rad-97 charging indicator illuminates
red
Internal failure. Rad-97 requires service. See Chapter 7: Warranty and Service Information on page 65.
Nurse Call does not communicate Connection error. Unplug and re-plug in the Nurse Call connector. See Nurse Call Test on page 61.