Masimo Corporation 65 www.masimo.com
Chapter 7: Warranty and Service Information
Repair Policy
Masimo or an authorized Service Department must perform warranty repair and service. Do not use malfunctioning equipment. Have the device repaired.
Clean contaminated and/or dirty equipment before returning, following the cleaning procedure described in Cleaning on page 11. Make sure the equipment is fully dry before
packing.
To return the device for service, see Return Procedure on page 65.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning on page 11. Make sure the equipment is fully dry before packing. Contact Masimo
Technical Support through Contacting Masimo on page 65 and obtain an RMA number. Package the equipment securely, in the original shipping container if possible, and
enclose or include the following information and items:
• A letter describing in detail any difficulties experienced with the Rad-97. Include the RMA number in the letter.
• Warranty information, a copy of the invoice or other applicable documentation must be included.
• Purchase order number to cover repair if the Rad-97 is not under warranty, or for tracking purposes if it is.
• Ship-to and bill-to information.
• Person (name, telephone/Telex/fax number, and country) to contact for any questions about the repairs.
• A certificate stating the Rad-97 has been decontaminated for bloodborne pathogens.
• Return the Rad-97 to the shipping address acquired through Contacting Masimo on page 65.
Contacting Masimo
Regional contact information can be found at http://service.masimo.com.
Limited Warranty
Masimo warrants to the original end-user purchaser the Masimo-branded hardware product (Rad-97® Pulse CO-Oximeter®) and any software media contained in the original
packaging against defects in material and workmanship when used in accordance with Masimo’s user manuals, technical specifications, and other Masimo published
guidelines for a period of 12 months and any batteries for six (6) months from the original date the Product was obtained by the end-user purchaser.
Masimo’s sole obligation under this warranty is the repair or replacement, at its option, of any defective Product or software media that is covered under the warranty.
To request a replacement under warranty, Purchaser must contact Masimo and obtain a returned goods authorization number so that Masimo can track the Product. If
Masimo determines that a Product must be replaced under warranty, it will be replaced and the cost of shipment covered. All other shipping costs must be paid by purchaser.
Exclusions
The warranty does not apply to any non-Masimo branded product or any software, even if packaged with the Product, or any Product that was: (a) not new or in its original
packaging when supplied to purchaser; (b) modified without Masimo’s written permission; (c) supplies, devices, or systems external to the Product; (d) disassembled,
reassembled, or repaired by anyone other than a person authorized by Masimo; (e) used with other products, like new sensors, reprocessed sensors, or other accessories,
not intended by Masimo to be used with the Product; (f) not used or maintained as provided in the operator’s manual or as otherwise provided in its labeling; (g) reprocessed,
reconditioned, or recycled; and (h) damaged by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause.
No warranty applies to any Product provided to Purchaser for which Masimo, or its authorized distributor, is not paid; and these Products are provided AS-IS without
warranty.
Limitation of Warranty
Except as otherwise required by law or altered by the purchase agreement, the above warranty is the exclusive warranty that applies to the Product and software media, and
Masimo does not make any other promises, conditions, or warranties regarding the Product. No other warranty applies, express or implied, including without limitation, any
implied warranty of merchantability, fitness for a particular purpose, satisfactory quality, or as to the use of reasonable skill and care. See the licensing terms for the terms
and conditions that apply to and Software accompanying the Product. Additionally, Masimo will not be liable for any incidental, indirect, special, or consequential loss,
damage, or expense arising from the use or loss of use of any Products or Software. In no event shall Masimo’s liability arising from any Product or Software (under contract,
warranty, tort, strict liability, or otherwise) exceed the amount paid by purchaser for the Product or Software. The above limitations do not preclude any liability that cannot
legally be disclaimed by contract.
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