Equipment returned to the factory for repair must be shipped prepaid and insured. Contact nearest
Megger representative for instructions and a return authorization (RA) number. Please indicate all pertinent
information, including problem symptoms. Also specify the serial number and the part number of the unit.
Checklist before calling/emailing for support:
▪ Check for power supply/battery of the unit
▪ Restart the unit and the computer
▪ Try to repeat the operation
▪ If any error messages, make a print screen (or a note) and attach to your email
▪ When reporting an error please include also the serial number of the unit and software version. If related
to a computer, also include the version of Windows used.
1.7. Contact information
Web page: www.megger.com
Email: seinfo@megger.com
Telephone: +46 8 510 195 00
1.8. Shipping with battery
IMPORTANT
The FRAX-series contains batteries, so make sure that current Dangerous Goods Regulations are
complied with. If the battery is suspected to be faulty - do not ship it, either separately or inside
an instrument. Contact Megger in need of support. Consult your shipment supplier or Megger
for advice concerning your specic shipment.
Introduction
www.megger.com FRAX-series 7
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