7-13
Warning/Error Messages
7
Troubleshooting
Error messages Cause Solution
Paper could not be detected.
Confirm the position of the medium setting and
the pinch roller and then perform the medium
detection again. ( P.2-25)
Y-origin could not be detected.
Turn OFF the power to the machine and turn it
ON again after a while.
If the same error message appears again,
contact our service office or the distributor in your
region.
The room temperature is out of the usable
temperature range (too low).
Adjust the room temperature of the installation
place. ( P.3-35)
The room temperature is out of the usable
temperature range (too high).
There is a slot where no cartridge has been
inserted.
The empty slot may be dried to the degree that it
cannot use ink. To avoid this trouble, set a
cartridge in the empty slot.
Since the cutter head could not be fixed at the
waiting position, the coupler switching was
disabled.
Turn OFF the power supply and wait for a while.
Then turn ON the power. If this message is
displayed again, contact our service office or
selling office.
Since the print head could not be fixed at the
waiting position, the coupler switching was
disabled.
The cutter unit and the coupler are disconnected
during operation.
Paper could not be detected.
The pinch roller positions are not appropriate.
Set the pinch rollers in the correct positions.
If the same error message appears again,
contact your distributor or our service office.
An error occurred on the head unit memory.
Turn OFF the power to the machine and turn it
ON again after a while.
If the same error message appears again,
contact our service office or the distributor in your
region.
The head is not connected.
An error occurred on the head slider board.
The head is not MIMAKI genuine.
An SD-RAM of the size required for the machine
has not been equipped.
Turn OFF the power to the machine and turn it
ON again after a while.
If the same error message appears again,
contact our service office or the distributor in your
region.
(When a usable SD-RAM is available, the
machine can be started as is. However, the
printing speed may be slow depending on the
resolution.)
An abnormal voltage of head was detected.
Turn OFF the power to the machine and turn it
ON again after a while.
If the same error message appears again,
contact our service office or the distributor in your
region.
An error occurred on the main PCB.
Model ID of main PCB is different.
(XX is ID code.)
An error is detected on the waveform printed on
the lower line of the display.
An abnormal temperature of the media heater
was detected.
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