Chapter 5 Troubleshooting
125
5.2 Problems Causing Messages to
Appear
If a problem arises, the buzzer sounds and a message appears on the display.
You can also check the local guidance. "Displaying Machine Information (Local Guidance)"(P. 28)
Take the appropriate action in accordance with the content of the message. If a message reappears even
after taking the prescribed action, contact your local dealer or our service office.
Warning Messages
Message Cause Corrective action
MOTOR POWER OFF • The motor stops due to
some action causing
initialization—for example,
opening the cover.
• Wait until the initialization operation is
complete.
Replace NCU Ink Pad • The ink absorber needs to
be replaced.
• The NCU ink absorber must be
replaced. Contact your local distributor,
our sales office, or service center.
REPLACE NCU • A problem was detected
with the nozzle clogging
assessment.
• The NCU must be replaced. Contact
your local distributor, our sales office, or
service center.
NCU Sensor Lv Low • The sensor’s sensitivity is
impaired.
• Clean the NCU. "NCU
Cleaning"(P. 95)
• Replace the NCU if the error does not
clear. Contact your local distributor, our
sales office, or service center.
NCU Sens Adj Err H • Sensor sensitivity
adjustment failed.
NCU Sens Adj Err L
NCU CONNECT • A problem was detected
with the NCU connection.
• Turn off the power on the machine and
turn it on after a while.
Ink Error • An ink error occurred. • Check the ink error details. "Ink
Error"(P. 126)
COVER OPEN • The cover is open. • Close the cover.
Lower the clamp lever • The clamp lever is raised. • Lower the clamp lever.
"Front"(P. 20)
Data Remain • Print (RIP) data was
received.
• Switch to REMOTE mode and start
printing or clear the data and abort
printing.
Temporary Suspension • Printing has been paused. • Switch to REMOTE mode and resume
printing or clear the data and abort
printing.
Printing not possible/ink IC • An unusable ink IC chip is
used.
• Replace with new ink and a new ink IC
chip.
NO MEDIA • No media is loaded, or the
sensors are faulty.
• Load the media. "Loading the
media"(P. 53)
• Clean the media sensor. "Media
Sensor Cleaning"(P. 98)
Please load media. • No media is loaded, or the
sensors are faulty.
• Load the media. "Loading the
media"(P. 53)
5
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