MKS Granville-Phillips Mini-Convectron 275 series - Service and Maintenance; Service Guidelines; Grounding Guidelines

57
Series 275 Mini-Convectron Module with DeviceNet
Instruction Manual - 275563
Chapter 6
6 Service and Maintenance
6.1 Service Guidelines
Some minor problems are readily corrected on site. If the product requires service, contact the MKS,
Granville-Phillips Division Technical Support Department at 1-303-652-4400 or 1-800-776-6543
for troubleshooting help over the phone.
If the product must be returned to the factory for service, request a Return Material Authorization
(RMA) from Granville-Phillips. Do not return products without first obtaining an RMA. In some
cases a hazardous materials disclosure form may be required. The MKS/Granville-Phillips Customer
Service Representative will advise you if the hazardous materials document is required.
When returning products to Granville-Phillips, be sure to package the products to prevent shipping
damage. Granville-Phillips will supply return packaging materials at no charge upon request.
Shipping damage on returned products as a result of inadequate packaging is the Buyer's
responsibility.
For Customer Service / Technical Support:
MKS Pressure and Vacuum Measurement Solutions
MKS Instruments, Inc., Granville-Phillips
®
Division
6450 Dry Creek Parkway
Longmont, Colorado 80503 USA
Tel: 303-652-4400
Fax: 303-652-2844
Email: mks@mksinst.com
MKS Corporate Headquarters
MKS Instruments, Inc.
2 Tech Drive, Suite 201
Andover, MA 01810 USA
Tel: 978-645-5500
Fax: 978-557-5100
Email: mks@mksinst.com
6.2 Grounding Guidelines
Because the 275 Mini-Convectron Module contains static-sensitive electronic parts, the following
precautions must be followed when troubleshooting:
• Use a grounded, conductive work surface. Wear a high impedance ground strap for personal
protection.
• Use conductive or static dissipative envelopes to store or ship static sensitive devices or printed
circuit boards.
• Do not operate the product with static sensitive devices or other components removed from the
product.
• Do not handle static sensitive devices more than absolutely necessary, and only when wearing a
ground strap.