Introduction 1-3
Fax Orders
Customer Care and Services Division*
1-800-622-6210
847-576-3023 (International)
USFGMD
(Federal Government Orders)
1-800-526-8641 (For Parts and Equipment Purchase Orders)
Parts Identification
Customer Care and Services Division*
(United States and Canada)
1-800-422-4210, menu 3
Product Customer Service
Customer Response Center*
(Non-technical Issues)
1-800-247-2346
FAX:1-800-247-2347
*The Customer Care and Services Division (CCSD) was formerly known as the Accessories and
Aftermarket Division (AAD).
1.2.4 Technical Support
Technical support is available to assist the dealer/distributor in resolving any malfunction which may
be encountered. For service, contact the Service Depot in your area. If your area does not have a
depot, please contact your Business Development Manager, Distributor, or contact Motorola
Technical Support. When contacting Motorola Technical Support, keep the product model number
and the unit’s serial number handy.
For service, contact one of the following Depots. Please call and confirm your return before sending
the unit to the depot for service.
Motorola Radio Support Center
2200 Galvin Dr.
Elgin, IL 60123
1-800-227-6772
Motorola Toronto Service Center
3900 Victoria Avenue
North York, Ontario, Canada M2H 3H7
1-800-543-3222
1-416-756-5841
1-888-331-9872 (Fax)
Motorola U.S. Federal Government Depot
4395 Nicole Drive
Lanham, MD 20706
1-800-969-6680
1-301-731-6676
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