Native Instruments Komplete Audio 6 Instruction Manual

50–KOMPLETEAUDIO6–Manual
8 Troubleshooting
The informationprovidedinthischaptershouldhelpyoutosolvemostoftheproblemsyou
mayencounterwhileyouareusingtheKOMPLETEAUDIO6.
8.1 SolvingHardware-relatedProblems
AllNativeInstrumentsproductsareextensivelytestedinreallifesituationsduringthede-
velopmentphase.However,ifyouencounteranyproblemswithyourhardware,pleasecheck
thefollowingpoints:
• Verifythatyouhaveinstalledthelatestdriverandthelatestsoftwareupdate.Check
theNativeInstrumentswebsiteforfurtherinformation.
• MakesuretheKOMPLETEAUDIO6interfaceisconnectedtoaUSB2.0portonyour
computer(seealso8.3).
• MakesuretheKOMPLETEAUDIO6isconnecteddirectlytoaUSBportofthecom-
puterandnotthroughaUSBhub(seealso8.3).
• TrychangingouttheUSBcable(seealso8.3).
• DisconnectallotherUSBdevicesfromthecomputer(exceptkeyboard/mouse).
• TryusinganotherUSBportonyourcomputer(seealso8.3).
Ifnoneofthesetipshelp,pleasecontactourTechnicalSupportteam.Thecontactinforma-
tionisavailableunderthefollowingURL:http://www.native-instruments.com/contactinfo. In
casetheKOMPLETEAUDIO6needstobereturned,theTechnicalSupportteamatNative
InstrumentswillassignyouanRA (ReturnAuthorization)number,whichisrequiredtohandle
yourreturn.PackagesreturnedwithoutthisRAnumberwillnotbecorrectlyidentiedand
assuchmightnotbeprocessedproperly.
8.2 HowtoCheckWhethertheKOMPLETEAUDIO6Driversare
Installed Correctly
Windows
Open Start > All Programs > Native Instruments > KOMPLETE AUDIO6 Driver. There you
willndthehelperapplicationControlPanel.Makesurethatthedeviceisconnectedtothe
computerandopentheControlPanel.Ifallthedrop-downmenusaregrayedout(i.e.,there
arenopresetsinthepresetdrop-downlistandnosampleratevaluestochoosefrom)there
mustbesomethingwrongwiththeconnection.IftheKOMPLETE AUDIO6 Driver entry in
theNativeInstrumentsfolderoftheStartMenuismissing,thedriverismostprobablynot
installed.
• Ifthedriverisnotinstalled,youcaninstallitasdescribedinchapter3.
• Ifthedriverisnotrecognized,checkyourUSB2.0connectionasdescribedinchapter8.3.

Native Instruments Komplete Audio 6 Specifications

General

Audio Resolution	24-bit/192kHz
Power Supply	USB bus powered
Audio Interface Type	USB
Simultaneous I/O	6 x 6
Number of Preamps	2
A/D Resolution	24-bit/192kHz
MIDI I/O	1 x MIDI In, 1 x MIDI Out
USB	USB 2.0
Phantom Power	Yes
Digital Inputs	1 x Coax (S/PDIF)
Digital Outputs	1 x Coax (S/PDIF)
Headphone Output	1 x 1/4" TRS
Software Included	Komplete Elements
Outputs	4 x analog (2 x TRS, 2 x RCA)