Section 3: Features
100 Product Description
Overßow Routing
Department Calling also provides overßow routing for extensions within the group. If a user
directly dials a busy extension within a Department Group, the system can optionally route the call
to the Þrst available group member. The system follows Program 22-15-03 and 22-15-05 timers for
playing the periodic VRS message.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user
removes their extension from the group. Once logged out, Department Calling bypasses their exten-
sion. When they log back in, Department Calling routes to their extension normally. All users can
dial a code to log in or log out of their Department Calling Group. A keyset can optionally have a
function key programmed for one-button log in and log out operation.
Enhanced Hunting
Department Calling is enhanced with expanded hunting capabilities. Hunting sets the conditions
under which calls to a Department Group pilot number will cycle through the members of the
group. The hunting choices are:
● Busy
A call to the pilot number will hunt past a busy group member to the Þrst available extension.
● Not answered
A call to the pilot number will cycle through the idle members of a Department Calling group.
The call will continue to cycle until it is answered or the calling party hangs up. If the Depart-
ment Group has Priority Routing enabled, and the highest priority member is busy, the call
will not route.
● Busy or not answered
A call to the pilot number will cycle through the idle members of a Department Calling group.
The call will continue to cycle until it is answered or the calling party hangs up. Calls into
groups with Priority Routing and Circular Routing route identically.
● Simultaneous ringing
All idle members of the Department Group ring simultaneously. Calls do not cycle between
group members.
If all members of the Department Group are busy, an incoming or transferred call to the group’s
pilot number will queue for an available member. Each group has a queue that can hold any number
of waiting calls. If a display phone is waiting in queue, the user will see: WAITING (group name). If
a transferred call in queue is an outside call, and the system has DSP daughter board installed with
the VRS, the queued caller will hear, “Please hold on. All lines are busy. Your call will be answered
when a line becomes free.”
The VRS can also transfer calls to Department Groups. Refer to “Voice Response System (VRS)”
feature for more information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
● Busy on a call
● In Do Not Disturb
● Call Forwarded
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