36
R900 cellular endpoint Wall and Pit MIU Installation and Maintenance Guide
Chapter 6: Maintenance and Troubleshooting
Contact Information
By Phone
Within North America, Neptune Customer Support is available Monday through Friday,
7:00 A.M. to 5:00 P.M. Central Time, by telephone or email.
By Email
To contact Neptune Customer Support by phone, complete the following steps.
1. Call (800) 647-4832.
2.
Select one of the following options:
1 if you have a Technical Support Personal Identification Number (PIN).
2 if you do not have a Technical Support PIN.
3.
Enter the six-digit PIN and press #.
4.
Select one of the following options:
2 for Technical Support.
3 for maintenance contracts or renewals.
4 for Return Material Authorization (RMA) for Canadian Accounts.
You are directed to the appropriate team of Customer Support Specialists. The specialists
are dedicated to you until the issue is resolved to your satisfaction. When you call, be
prepared to give the following information:
Your name and utility or company name.
A description of what occurred and what you were doing at the time.
A description of any actions taken to correct the issue.
To contact Neptune Support by email, send your message to support@neptunetg.com.
To Next Page
Loading...
Need help?
General
