Reference Manual for the Double 108 Mbps Wireless Firewall Router WGU624
8-2 Troubleshooting
M-10153-01
Power LED Not On
If the Power and other LEDs are off when your router is turned on:
• Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
• Check that you are using the 12 V DC 800mA power adapter supplied by NETGEAR for this
product.
If the error persists, you have a hardware problem and should contact technical support.
LEDs Never Turn Off
When the router is turned on, the LEDs turns on for about 10 seconds and then turn off. If all the
LEDs stay on, there is a fault within the router.
If all LEDs are still on one minute after power up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.1.1. This procedure is explained in “Restoring the Default Configuration and
Password” on page 8-7.
If the error persists, you might have a hardware problem and should contact technical support.
Local or Internet Port LEDs Not On
If either the LAN LEDs or WAN LED do not light when the Ethernet connection is made, check
the following:
• Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
• Make sure that power is turned on to the connected hub or workstation.
• Be sure you are using the correct cable:
When connecting the router’s WAN port to a cable or DSL modem, use the cable that was
supplied with the cable or DSL modem. This cable could be a standard straight-through
Ethernet cable or an Ethernet crossover cable.
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Weight and Dimensions
