8 Troubleshooting
74 Nokia EM5400 IP Security Platform (IP260 and IP265 Appliances) Installation Guide
communicates with the EM5400 appliance. If this is not possible with your
laptop computer or terminal, the problem is with the terminal or cable and not
with the appliance.
Problem No console connection to the EM5400 appliance.
Solution For information about how to create a console connection, see
“To connect to the console” on page 38.
Problem Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout
information, see “To connect to the console” on page 38.
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity,
9600 bps.
Problem Terminal set for flow control.
Solution The EM5400 appliance does not use flow control. The terminal
should be set for no flow control.
Problem Defective EM5400 appliance or file system.
Solution Contact the Nokia customer support site listed in “Nokia Contact
Information” on page 3.
Login Prompt Appears, But Password Not Accepted
Problem Database is corrupt
Solution Return to default settings or contact the Nokia customer support
site listed in “Nokia Contact Information” on page 3.
EM5400 IP Security Platform includes IP260, IP265, 50i, 50s Appliances
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